ASD Logo

Our Team

Three ASD call specialists working at their desks in the office

Family-Owned Answering Service for Directors

ASD Answering Service for Directors has been proudly family-owned since our humble beginnings in 1972. We not only have a third generation of the family coming on board, but we have also grown a committed team of employees who feel like family. Our services center on compassion, consistency, and transparency. ASD aims to help funeral directors dedicated to helping others with reliable communication.

We treat our team with the same compassion and transparency. Our approach has resulted in friendly, experienced staff with an average employment length of 6+ years. ASD’s extensive training program provides employees with the skills needed for the sensitivity of a First Call. Meet the people below whom we credit with the success of our funeral home answering services.

Meet the ASD Team

Barbara and Marty Sr

Family Member Owner

Barbara & Marty Czachor Sr.

ASD Founders

Kathy Kelley headshot

Family Member Owner

Kathy Kelley

CFO & Family Member Owner

Marty Czachor Jr headshot

Family Member Owner

Marty Czachor Jr.

CTO & Family Member Owner

Kevin Czachor headshot

Family Member Owner

Kevin Czachor

CSO & Family Member Owner

Ric Cusumano headshot

Employee Since 1984

Ric Cusumano

Director of Operations

Sharon Batten headshot

Employee Since 1990

Sharon Batten

Operations Manager

Gary Foster headshot

Employee Since 1993

Gary Foster

Senior Systems Engineer

Renee Mancer headshot

Employee Since 1994

Renee Mancer

Human Resources Administrator

Stephanie Bradford headshot

Employee Since 1994

Stephanie Bradford

Sales Office Manager

Employee Since 1994

Sue Norbeck

Operations Supervisor

Carla Jones headshot

Employee Since 1997

Carla Jones

Accounts Receivable Admin

Norman Franke headshot

Employee Since 1997

Norman Franke

Chief Software Architect

Dara Dix headshot

Employee Since 1997

Dara Dix

Accounts Receivable Manager

Jennifer Hoban headshot

Employee Since 2000

Jennifer Hoban

Operations Supervisor

Sandy Gabriel headshot

Employee Since 2001

Sandy Gabriel

Operations Supervisor

Linda Haas headshot

Employee Since 2001

Linda Haas

Operations Manager

Lauren Kress headshot

Employee Since 2002

Lauren Kress

Project Coordinator

Jessica Farren headshot

Employee Since 2003

Jessica Farren

Public Relations Specialist

Jennie Brown headshot

Employee Since 2004

Jennie Brown

Operations Manager

Employee Since 2005

Kristy Soderland

Technical Analyst

Kia Ouattara headshot

Employee Since 2006

Kia Ouattara

Lead Generation Specialist

Employee Since 2006

Margarita Santiago

Operations Supervisor

William Chicola headshot

Employee Since 2008

William Chicola

Technical Analyst

Anne OReilly headshot

Employee Since 2008

Anne O’Reilly

Customer Service Team Manager

Juan Silva headshot

Employee Since 2009

Juan Silva

Lead Creative Designer

Sherry Martin headshot

Employee Since 2009

Sherry Martin

Customer Service Team Manager

Melissa McNamara headshot

Employee Since 2010

Melissa McNamara

Financial Planning Analyst

Employee Since 2012

Chanica Wade

Operations Supervisor

Andrew Troutt headshot

Employee Since 2012

Andrew Troutt

Hiring Supervisor

Lori Meehan headshot

Employee Since 2012

Lori Meehan

Operations Manager

Employee Since 2012

Danielle Covert

Operations Supervisor

Josie Miller headshot

Employee Since 2013

Josie Miller

Operations Supervisor

Employee Since 2013

Vianny Adames

Operations Supervisor

Christina Welsh headshot

Employee Since 2014

Christina Welsh

Operations Supervisor

Employee Since 2014

Margarite Wilbon

Hiring Supervisor

Employee Since 2014

Andrew McCune

Operations Supervisor

TJ Hopson headshot

Employee Since 2015

TJ Hopson

Human Resources Administrator

Michael Maurer headshot

Employee Since 2015

Michael Maurer

Operations Supervisor

Brittany Wilcox headshot

Employee Since 2015

Brittany Wilcox

Operations Supervisor

Andrew Yavil headshot

Employee Since 2015

Andrew Yavil

Customer Service Assistant Team Manager

Emily Landry headshot

Employee Since 2016

Emily Landry

Operations Supervisor

Richard Reese headshot

Employee Since 2016

Richard Reese

Operations Supervisor

Craig Meehan headshot

Employee Since 2016

Craig Meehan

National Sales Manager

Joe Kelley headshot

Employee Since 2017

Joe Kelley

Accounts Receivable Admin Assistant

Brian Pretti headshot

Employee Since 2017

Brian Pretti

Operations Supervisor

Briana Lopez headshot

Employee Since 2017

Briana Lopez

Operations Supervisor

Tish Baker headshot

Employee Since 2017

Tish Baker

Training Supervisor

Ana Lopez headshot

Employee Since 2018

Ana Lopez

Training Supervisor

Jim Russo headshot

Employee Since 2019

Jim Russo

Operations Supervisor

Employee Since 2020

Julia Hughes

Operations Supervisor

Jessica Czachor headshot

Employee Since 2020

Jessica Czachor

Technical Analyst

Michael Harris headshot

Employee Since 2020

Michael Harris

Technical Analyst

Sean Mehlbaum headshot

Employee Since 2020

Sean Mehlbaum

Customer Service Assistant Team Manager

Employee Since 2021

Jennifer Steinbrecher

Operations Supervisor

Employee Since 2022

Ryan Halpert

Operations Supervisor

Compassionate Funeral Home Answering Services and More

At ASD, our team of compassionate Call Specialists is here to support your funeral home with consistent, transparent communication. We care for our employees to ensure they consistently perform with empathy and accuracy for those sensitive First Calls. Let ASD support your communication to help your funeral home always serve those in need. Contact us today to start with a free trial of our answering service.

ASD Call Specialist looking at a computer screen while taking a call on her headset